You can now pay your rent online!
Granite City Real Estate is pleased to offer a way for you to access your apartment account information and pay online at your convenience! We are now able to accept credit and debit cards as well as payments from your checking or savings account. You can use this feature to submit a one-time payment or to set up reoccurring automatic payments each month.
To create a new account, go to our website at:
1. Click on the maroon icon labeled "Resident Portal Login"
2. On the Tenant Web Access screen, click Sign up.
3. Enter your account number: XXXX
4. Enter your email address
5. Enter your phone number: 320-XXX-XXXX. If this is no longer your correct phone number, please call our office so we can update our records.
6. Click “Sign up” button, then check your email to verify your account.
While logged into Tenant Web Access, click the tabs at the top of the page to:
- View your open charges
- Display your transaction history
- Make a payment
- Change your password
- Submit a service request
Please note, all credit and debit card payments will have a 2.95% service charge. ACH payments made from your checking or savings account are FREE!
If you have another household member/roommate who would like their own separate access code, please call our office.
If you have any questions about Tenant Web Access, please do not hesitate to call our office at 320-253-0003 or email us at firstname.lastname@example.org.
Your Granite City Real Estate Management Team
To access the resident handbook please click on the link below!
Granite City Real Estate - Privacy & Security Statement
At www.granitecityproperties.com your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your payment and to provide a more personalized experience on our site.
At Granite City Real Estate all payments made using your credit or debit card are FINAL. NO REFUNDS will be issued for charges.
How Do We Use the Information We Collect?
When you make a payment at www.granitecityproperties.com, we ask you to fill out a form that requests your name, address and e-mail address and credit card information.
www.granitecityproperties.com will NOT share data. Your name and address information are used solely to process payments. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact, you are paying with your credit cards and not someone using your stolen credit cards.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
All www.granitecityproperties.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel. The information is ID and password protected and our Web security is reviewed on a monthly basis.
From time to time we may send out email messages alerting you that payment is due. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) we need to contact you for administrative purposes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website.
We may correct or supplement your address information with standardized postal representation in order to ensure that your payment is processed.
Cookies are pieces of information that your browser stores on your computer's hard drive which identifies you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password if applicable.